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The AI has already arrived.

10 May 2019 0

We are currently in an era of digital revolution, technology is changing business and society as a whole. Among these technological advances in Artificial Intelligence, which can be scary due to our lack of knowledge on the subject and our fear of its effects on human employment in the world of business. Artificial Intelligence is just one branch of computer science that aims to modulate human behaviour and carry out human activity by focusing on our main characteristics; rationality and behaviour.  

If we focus on the modulation of human behaviour, we can be rewarded with an infinite amount of uses. We all remember how a machine beat Gary Kasparov at chess in 1997. Since then Artificial Intelligence has given way to many other uses such as for marketing and financial purposes as well as for predictive analysis and voice assistants…

At SOUL-Tecnatom, among the different applications offered by Artificial Intelligence, we have started to use ChatBots. A ChatBot is able to simulate a conversation with a person, and up to now they have mainly been used for customer service operations, meaning that they can help the needs of any person. Tecnatom has included ChatBots into its training and personnel assessments.   

During the training offered by SOUL-Tecnatom to its clients, students have been able to use a mobile app that lets them learn easily and comfortably. It also allows them to assess their own knowledge through a Quiz mode.

We also help our clients capture and keep talent within the industrial sector. In this instance, we have used ChatBots to assess our client’s skills so that they can benefit from the results and have overall better management of personnel. The ChatBot has helped us to optimize time during the first assessment phases with a simple, quick and friendly system, that allows people to respond to any work situations that may arise. It allows individuals to express themselves more naturally with free-flowing conversations, or choose from a variety of other alternatives, without the prejudices that are normally present when speaking with an unknown assessor. This means the assessor already has an analysis of a person’s skills and has in some way or another established contact with the applicant before the interview itself. This also means that the applicant arrives to the interview more relaxed and open, resulting in a more objective assessment. The ChatBot provides and emotional analysis, which through text recognition helps it to show the behaviour of a person when they respond, whether it be positive, neutral or negative.   

Now SOUL-Tecnatom wants to take this intelligence further by using audiovisual recordings, with different functions to help us improve training, assessment and management services.

The audiovisual recordings, among other functions, can create text audio transcriptions, facial recognition and identification of speakers, visual text recognition, voice detection, setting detection, key frame extraction, emotional analysis, translation, key word extraction and annotation. Here are several scenarios in which it could be used:   

  1. In business meetings, audiovisual recordings will help us to know exactly what was said and save it as a referential document or even to record a deal made with a client. Through emotional analysis we can capture a client’s interest in accordance with their expression and discover how to meet their needs as well as analyse their degree of satisfaction with the proposals offered by Tecnatom.
  2. Project Managers can carry out a personalised monitoring of a project with a client, regardless of the location or language spoken. This has an effect on customer satisfaction and loyalty, as well as improving communication.
  3. In interviews. All interviews can be saved in a library to search for any content of interest, to create reports from the transcriptions on what the candidate said or to see if the candidates showed any solid interest. It can be used to select candidates instantly or find previous candidates for a new process. It can also be used to analyse the emotions of a candidate during an interview as well as in professional development interviews, performance assessments and voluntary redundancies to propose improvements based on the analysis made. It can be used as well during the first selection phases of candidates and can be done automatically with an easy and reliable system that saves time and adds value in the latter selection stages by providing relevant information.
  4. In training programmes, it helps by allowing training talks to be published as online courses, it indexes content based on the moment at which an item was spoken about. You can also subtitle or translate the video, and it is able to recognise expressions, translations and transcriptions….

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